Shipping Policy
Last Updated: April 17, 2026
1. Shipping Coverage
Indocan Vet Pharma delivers products across all cities, towns, and villages within Andhra Pradesh, India.
2. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive a confirmation once your order is dispatched.
3. Estimated Delivery Time
- Urban Areas: 2–4 business days.
- Rural & Remote Areas: 3–7 business days.
- Delivery timelines may vary depending on location and logistics partner availability.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Free shipping may be offered on selected products or order values.
- Shipping fees are non-refundable unless the return is due to our error.
5. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS. You can track your shipment using the provided tracking number.
6. Delays & Liability
- Delivery timelines are estimates and not guaranteed.
- We are not responsible for delays caused by courier partners, weather conditions, or unforeseen events.
- Incorrect shipping information provided by customers may cause delays.
7. Damaged Shipments
If you receive a damaged product, please notify us within 48 hours of delivery with supporting images or videos. We will review and resolve the issue as per our Returns & Refund Policy.
8. Contact Us
- Business Name: Indocan India Pvt Ltd
- Website: www.indocanstore.com
- Email: care@indocan.co.in
- Phone: +91-9133303666
- Address: Andhra Pradesh, India
- Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM
